Client Directed Home Care program services


get what you deserve

Take control of your home care services.

support for your unique needs.

Today, Albertans have more freedom and power to choose their home care provider thanks to Alberta Health Services' (AHS) Client Directed Home Care Invocing (CDHCI) program. The CDHCI program increases options available to eligible home care clients, including greater choices in home care agencies and input on how their care is delivered.

Compassion Network Home Care has been an approved vendor for Client Directed Home Care services since the pilot program launched in the Edmonton Zone in 2018. We currently service both Edmonton and Calgary areas under this program. For more information about the CDHCI program, contact your AHS case manager directly.

If you are an Albertan looking for home care for the first time, you can self refer by calling Health Link 8-11.

Compassion Network Home Care is a top choice for the CDHCI program:

  • Streamlined direct billing process that takes the stress out of the finances part of home care
  • Dedicated client service with our boutique style care team
  • Quality, client-centred care is our priority
  • Comprehensive and holistic nursing assessment and care plan management


Are you accredited?

We sure are! Compassion Network is accredited by Accreditation Canada since 2020. Accreditation Canada is an independent, non-profit organization that accredits health care organizations that meet their standards in quality, safety, and efficiency.

How do I reach you after hours?

We have 24/7 on-call service for urgent matters. To reach us after hours, call 1-877-432-1676 and press extension 3 for triaging. Please note that calls deemed non-urgent will be returned the next business day.

What services are required for a nurse instead of a Health Care Aide?

LPN Nurses provide services such as 

  • Record vital signs
  • Collect urine samples from patients
  • Dress wounds
  • Administer medications out of scope of a Health Care Aide (narcotics, Insulin, Intramuscular, Subcutaneous, Intravenous, PICC, etc.)
  • Deliver health education programs
  • Dialysis
  • Foot Care (with additional certification)

Health Care Aides:

  • Assist with bathing, grooming, dressing and other personal hygiene activities
  • Assist with feeding patients
  • Assist with bed transfers, lifting, turning and walking
  • Assist with range of motion exercises
  • Assist with simple wound care, respiratory equipment use or urinary care
  • Report on patient condition to the nurse
  • Assist patients to take their medications
  • Communicate with patients
  • Take and record vital signs

Do you direct bill through Blue Cross?

Yes! Compassion Network Home Care is an authorized provider for Alberta Blue Cross, including AHS' Client Directed Home Care program, and can direct bill for most services.

Do you have a minimum for home care visits?

Providing you with consistent, quality (non-rushed) care is important to us. Our minimum hours for home care service is 3 hours weekly.

Is there a cancellation charge?

There is typically no charges for cancellations made with advance notice. Fees may apply for cancellations made within 48 hours of a scheduled service time.

Making arrangements to work with the Compassion Network was a very smooth process. Our contact was very respectful of the sensitive situation, listened to our needs and concerns, and I am so grateful to have their team supporting us after we made arrangements.
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Speak to a team member about your custom care plan.