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explore our faqs, blogs, and helpful links to learn more about home care in alberta.

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Whether you are at risk of falling regularly, or just want to be more proactive about your safety, Compassion Network has partnered with Telus Health to offer you one of the most trusted safety devices available. With 3 different options, we are sure to meet your unique needs.

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questions

Are you accredited?

We sure are! Compassion Network is accredited by Accreditation Canada since 2020. Accreditation Canada is an independent, non-profit organization that accredits health care organizations that meet their standards in quality, safety, and efficiency.

Are you bonded?

Employees of Compassion Network are bonded and insured to meet the requirements of Alberta Health Services. All employees must undergo a police information check with a vulnerable sector search.

What are your hours?

  • Our care services are available 24 hours, 7 days a week
  • Cleaning services are available Monday thru Friday from 8:00 a.m. to 5:00 p.m. except for holidays
  • Administrative hours are Monday thru Friday from 8:00 a.m. to 5:00 p.m. and Saturday thru Sunday from 8:00 a.m. to 4:00 p.m. except for holidays
  • You can reach after hours on-call 7 days a week

How do I reach you after hours?

We have 24/7 on-call service for urgent matters. To reach us after hours, call 1-877-432-1676 and press extension 3 for triaging. Please note that calls deemed non-urgent will be returned the next business day.

How do you protect your staff from COVID-19?

  • Following all the guidance from AHS and public health
  • Making sure they have suitable personal protective equipment
  • Ensuring staff are trained and following all infection prevention and control protocols
  • Daily screening of employees prior to shifts

How do you pick a caregiver for companionship?

We ensure that all of our caregivers have the necessary training whether a Health Care Aide certificate or higher education. We base the choice on compatible personalities and skill level. All of our Health Care Aides are registered with the Alberta HCA directory.

What services are required for a nurse instead of a Health Care Aide?

LPN Nurses provide services such as 

  • Record vital signs
  • Collect urine samples from patients
  • Dress wounds
  • Administer medications out of scope of a Health Care Aide (narcotics, Insulin, Intramuscular, Subcutaneous, Intravenous, PICC, etc.)
  • Deliver health education programs
  • Dialysis
  • Foot Care (with additional certification)

Health Care Aides:

  • Assist with bathing, grooming, dressing and other personal hygiene activities
  • Assist with feeding patients
  • Assist with bed transfers, lifting, turning and walking
  • Assist with range of motion exercises
  • Assist with simple wound care, respiratory equipment use or urinary care
  • Report on patient condition to the nurse
  • Assist patients to take their medications
  • Communicate with patients
  • Take and record vital signs

Do you direct bill through Blue Cross?

Yes! Compassion Network is an authorized provider of the Client Directed Home Care program and can direct bill for AHS funded services.

Do you have a minimum for home care visits?

Providing you with consistent, quality (non-rushed) care is important to us. Our minimum hours for home care service is 3 hours weekly.

What type of cleaning service do you provide?

We provide general housekeeping services for senior living sites and full service cleaning services in the community.

What is the minimum visit length for cleaning services?

Our minimum bill rate for cleaning services is 2 hours. If you would like laundry assistance as well during your visit, we would encourage at least 3 hours for the visit.

Is there a cancellation charge?

There is typically no charges for cancellations made with advance notice. Fees may apply for cancellations made within 48 hours of a scheduled service time.

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